General questions
Do I need to purchase a plan for each individual website I want to protect?
No, you can simply purchase one plan and then use your API Key for every website you own. This applies to both our free and paid plan account holders.
Do you support IPv6 querying?
Yes, you can lookup IPv6 addresses.
Do you provide a downloadable database of your hosting provider/proxy/VPN list?
Not currently.
Are you GDPR compliant?
Yes, please check our terms of service and privacy policy for further information.
Can I cache the lookups?
Yes, but due to data saturation we don't recommend caching for more than 24 hours. Critical applications should cache for a maximum duration of 1 hour.
Billing questions
What payment methods do you accept?
We use Paddle for subscription handling. They support most credit cards and PayPal, as well as some regional payment methods if available. Leave us a message if you would like to use another payment method, we'll see what we can do.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription renewal anytime. Please note that this doesn't automatically entitle you a refund for any unused days. You'll have to contact us for that.